GundogsOnline.com Return PolicyAll merchandise purchased from GundogsOnline.com has a 30-Day Money Back Guarantee from the date of purchase against defects and/or dissatisfaction. Merchandise in need of repair or replacement of lost parts must be sent directly to the manufacturer.
We do not accept returns on the following items:
Any merchandise being returned to GundogsOnline.com must be shipped in its original packaging and must be in new condition. We can not be responsible for damand of products as a result of your dog. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all the accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.
- Special order items (including personalize items, such as monogrammed collars)
- Opened or used pet health care items
- Videos, Computer Software
- Dog Whistles
If you have a return, please send an email to returns@GundogsOnline.com and our customer service staff will provide you with a Return Form, RMA Number and instructions detailing how to complete your return. We will not accept any returns without a Return Merchandise Authorization number (RMA). Your RMA Number needs to be displayed on the shipping label of the package that you are returning.
Once the merchandise has been received and verified by our shipping and receiving department a credit will be applied to your account within 2-3 business days. Credits should appear on credit card statement within 30 days from the posting date, contact your credit card company for more details.
Please note, All Tracking Equipment, including our dog tracking collars, have a 14 day return policy. In order to receive and avoid restocking fees on tracking equipment please contact the returns department within 14 days of receiving your order to arrange for Return Merchandise Authorization number (RMA).
If you have any further questions, please contact via email at returns@GundogsOnline.com
GundogsOnline.com Cancellation PolicyYou may cancel your order, for any reason, and receive a full refund provided that your order has not been processed and/or shipped. Please send an email to orders@GundogsOnline.com to determine the status of your order and they will advise whether the order may be cancelled.
If your order has already been processed and shipped it will be your responsibility to pay all shipping and handling charges associated with the shipping and return of the order. Please note; special orders may not be cancelled at anytime.
GundogsOnline.com Payment While shopping at GundogsOnline.com you may purchase items with American Express, Visa, MasterCard and Discover. Unfortunately, GundogsOnline.com does not accept personal checks or money orders. Checking accounts or debit accounts that that display the Visa or MasterCard logo are acceptable forms of payment. If you have any questions on which forms of payment are accepted please send an email to orders@GundogsOnline.com.
GundogsOnline.com is a Verisign Secure SiteSecurity remains the primary concern of on-line consumers. The VeriSign Secure Site Program allows you to learn more about web sites you visit before you submit any confidential information. Please verify that the information below is consistent with the site you are visiting.
To further reinforce the security of your online transactions, GundogsOnline.com offers additional security to our customers. If your credit card number is stolen online while shopping at GundogsOnline.com and fraudulent charges are made on the card, GundogsOnline.com will reimburse you the amount of the fraudulent charges not covered by your credit card issuer—up to your legal limit.1
If you have any questions on site security please email support@GundogsOnline.com.
1IMPORTANT NOTICE: YOUR LIABILITY FOR FRAUDULENT CHARGES UNDER FEDERAL LAW: For credit cards: If the card issuer has notified you of your maximum potential liability, has provided a means for you to notify the card issuer of credit card loss or theft, and if the credit card contains a way of identifying the cardholder or authorized user, then your liability for fraudulent charges made to your account before the card issuer is notified is up to $50.00 on each card. For debit and cash machine cards: Your liability for fraudulent use of your cards is up to $50.00 if you notify the card issuer of the loss or theft of the card within two business days after learning of the loss or theft of the card. After that, your liability is up to $500.00 for each card. Or, if you do not notify the card issuer within 60 days of receipt of a monthly statement showing unauthorized transfers, then your liability for each card is up to the total amount of unauthorized transfers that occurred after the 60-day period and before notice, provided that the card issuer establishes that the unauthorized transfers would not have occurred if you had notified the card issuer within the 60-day period. You may also be liable for up to $50.00 or $500.00 for each card as described above, as applicable.