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Tri-Tronics Sport Basic G3 with FREE HOLSTER - Product Reviews

Tri-Tronics Sport Basic G3 with FREE HOLSTER

Overall Customer Rating:
4.3 out of 5
4.3 out of 5
15 of 17 (88%) reviewers would recommend this product to a friend.
Customer Ratings Snapshot
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Total Reviews: 17

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Bad design, inferior quality
2 out of 5
2 out of 5
Summary:I was actually impressed the first few instances I used Tri-Tronics Sport Basic. But after that, I noticed that the unit is not well designed to withstand normal wear and tear. The first one to give out was the collar strap which I was only able to use for about a year. I was very disappointed that the retaining loops on both sides of the collar broke in just a year. I called up the customer service of Tri-Tronics and was really appalled by their response. They practically blamed me and probably the other users who claim the same problem saying that we are locking up our dogs to the collar. They also said that dog owners put too much pressure by grabbing the dog on the collar. All this non-sense but they did change the material they used on the collar on the new units they released. I would never urge other dog owners to buy this product. The customer service is just awful! They even want to charge us $60 for the repair of their problematic unit. I hope this review gets around and other people will learn from my experience.
Cons:Bad experience
1 out of 5
1 out of 5
Summary:I am really upset about the more than $200 I spent for this collar. After using it for only a few months, it just stopped working. I returned it to the company hoping for a replacement but instead, it was repaired and I was charged $60 for the repairs done. I was actually willing to put that behind but after just a year of using it, it stopped working again. Same as last time, the company told us that our claims were not covered by the warranty. It was one of the most terrible and demeaning experience I’ve had with customer services. Two months ago, the unit finally gave out and I contacted the customer service again and we were just told that it’s time for us to buy a new one. I will definitely buy a new unit but it will most definitely not be from Tri-Tronics. I’ve just had enough. I don’t want to waste my money again.
Cons:Stopped working, Demeaning experience