I am writing this email concerning my recent order with your company. I placed an order online and realize I ordered the wrong items. I telephoned your company and dealt with one of the customer service reps who was amazing in his professionalism and help. He not only took care of my changes, but, when he realized my order could not be filled as modified due to lack of inventory, he telephoned me and helped me choose a substitute item. Yesterday, March 2nd I received my collar and lead. I was pleasantly surprised at the superb quality of these two items. They met all my expectations and then some. When ordering items on the internet often the quality is less than pictures. But that was definitely not the case. I did not expect quality of this nature for the cost. The chestnut colored collar looks beautiful on my dark deadgrass Chesapeake Bay Retriever puppy although she is a little too small for it as she is only 3-1/2 months old. I know she will grow into it, though. I also know we will enjoy this collar and lead for a long time and that will not have to replace it, possibly ever.
Thank you so much for your professional and helpful employee, John. He definitely went above and beyond the call of duty in dealing with me. Also, thank you for selling merchandise which exceeds your descriptions and pictures. I will be dealing with you again in the future and will definitely recommend you to my friends. -- Gratefully yours, LaWana M. - Twin Falls, ID
Well, you've certainly earned my loyalty by being so conscientious and timely - great follow-up with your email and voicemail. I'm in hunt tests practically every weekend and training sessions throughout the week - believe me, I'll pass on my experience. Great web-site, and a great source of information. Wish I had found it sooner! -- Best regards, Joe K.
Thank you for your assistance in this regard. Your company has been a pleasure doing business with - very prompt, good communications. I will not hesitate to tell my friends about your site as well as visit there for future needs I might have. -- Again, thanks. Donna C.
Dear GundogsOnline support, I received my package faster than if I had to pay s/h for express delivery! This was quite unexpected and I appreciate it even more because the items are for a gift. Be sure I will be ordering more in the near future! -- A very satisfied customer, Mary S. - Washington, NJ
I just ordered the pistol in which you recominded. I really appreciate the customer service you provide. I do not see the reason to go anywhere else, even if it means paying a little bit more. The fact that you where willing to work with the price and the last e-mail you sent to see if I Had bought one says a lot. Thanks and you will be seeing a lot more oders from me in the future. I will be needind bird launchers and e-collars soon and maybe a backer board. -- So talk to you soon. Jeremy
Its been great dealing with you guys. John thanks for all your help and professionalism. Have a great holiday. look for my dog Nails on the incredible dog challenge this spring out of St Pete. I know I will be buying from you guys before than. -- Take care, Pete D
The service was very nice. Exactly what I ordered came exactly when you said it would. I was able to track the package's status on UPS's web site from the tracking number I received from your shipment notification email. Everything was perfect. Thanks! I will definitely recommend you to my friends. The website design was one of the big reasons I ordered from you and not another dog supply store. It was very professional looking and I was more at ease ordering from you because of that. -- Tony S. - Monona, WI
That's great customer service! I will remember that and tell 10 gun dog friends as well. I always have a positive experience when I buy for you guy's. I'll be back. -- Thanks, Kelly - Greensboro, NC
I was checking out dog containment systems with some other dog product companies and I wasn't able to get my questions answered - it was a little frustrating. I tried your website and called your customer support number. Luckily, I spoke with Jeff and he answered all of my questions - he knew the system because he used one of the systems. He also answered some of my other product questions. It is great to be able to call and get questions answered by knowledgeable staffers. Jeff is a real asset to your company. I'll be ordering from you in the future. -- Thank you. Mary B.
Just a note to thank you for your outstanding service. I received my order less than 48 hours after placing it online. That's amazing! Your website was great. I needed a training collar for my dog, and knowing nothing about them, I found your site and got a quick education and was able to comparison shop to find the right collar to match my needs. Thanks again for a great job. -- Wayne G. - Newport Beach, CA
I ordered a Model 10 Pet Barrier for my brother-in-law for Christmas. Your Web site is very well laid out and easy to navigate. I placed my order on December 17th, choosing Standard Delivery, and received the package on December 20th. That is excellent customer service. I have placed your URL in my Favorites and will be back for more. -- Sincerely, Davis D.
Thank you for your prompt attention to my recent order. A pleasure doing business with your company. I will recommend your company to my friends. -- Thanks again John S. - Matawan, NJ
I've just ordered an e-collar and a slip lead from you by telephone, and I had the distinct pleasure of being assisted by Jeff. His knowledge of the products, his sincerity, his obvious good nature and experience with gun dogs and equipment make him an extremely valuable asset to your organization. My compliments to him, and to Gundogs Online for having someone of his caliber representing the company. Please be sure to share my appreciation with the appropriate person or persons. -- Regards, Devlin R. - Ventura, CA
I am happy to say this is the second time I have purchased from GundogsOnline and the second time I have been TOTALLY satisfied. Not only did my order come several days earlier than I expected but the items were priced just as good as the competition. This combined with your free delivery on orders over $125 makes ordering from GundogsOnline a "no brainer". It's nice to see that there is a company out there who truly values their customers. Thank you again...you'll be sure to see more orders from me in the future. -- Steve
Recently purchased items from the pro shop. Just wanted to say thanks to all for a quick and prompt delivery of the ordered items .TOO many times people only reply when its a negative remark instead of replying on the positive. once again thank you -- Sincerely, Joe D
Just wanted to provide feedback on my experience ordering from your website. The rep, Jeff, that took my order was realy helpful. He listened to my needs and situation and made recommendations based on that. I was impressed with his knowledge of the products and dog training. Great experience, I'm glad I called in. I'll recommend the site to others as well. -- Erin K. - New York, NY
I would like to thank you for such a speedy order processing with prompt delivery and accuracy. My experience with on-line shopping for my firearms needs have been to say the least disappointing. Next-Day Air taking 4 days, receiving someone else's order instead of mine, being told they had no way to confirm on-line orders because there catalog #'s didn't match and it was pretty much luck if your order arrived correctly and last but not least a company couldn't process my order until they went to an employees house to use his/her computer to download the orders and it may be a week or so before they could get there. I will certainly turn to you guys for my next order. -- Thanks again, Curt C - Gallatin, TN
Dear Customer Support, Thank you very much for your attention to my order. The collar is a gift for my dad (and his dog, of course!). I will definitely shop with you in the future. -- Thanks again. Kerry
I want to tell you how pleased we are to have done business with your company. The customer support has been incredible and I am very impressed by your thoroughness! Thank you so much for the email confirmation and all the help you provided over the phone. I am very happy to have done business with you. Thank you again for all your help! -- Glenda F. - San Ramon, CA
This is most effecient and impressive ! I received my order today. I'm very happy. Thank you very much ! -- Jean-Francois M. - Quebec City, Canada
First easy experience I have had ordering off the net in quite a while, it was very easy. Although my order was very small, it has been treated like a larger order. I can tell you do care about all your customers, and I will let my friends know about GundogsOnline.com. Also, thanks for the easy opportunity to voice my experience. -- Glenn S. - Gallatin, TN
Letter from the Founder
|Geoffrey A. English|
Founder and Editor-in-Chief
Since 1999, our free online magazine has been helping sportsmen get the most our of their hunting dogs. When you visit our website you will find hundreds of articles, videos and tips on training gun dogs. We are also proud of the fact that we offer over 1,750 hunting dog training items in our store. We understand that choosing the right products or finding the right information to train your hunting dog can be difficult. That’s why I invite you to call us at 1-866-448-6364 to talk to one of our bird dog experts. Your phone call will be answered by a fellow sportsman who is eager to help you. It’s our goal to assist you in finding the right products or information to help you take your gun dog to the next level.
Geoffrey A. English
Founder and Editor-in-Chief